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Deputy Manager, Risk and Control, Private Banking Department


ICBC Asia

2020-08-01 00:14:31

Job location Hong Kong, Hong Kong, Hong Kong

Job type: fulltime

Job industry: Banking & Financial Services

Job description

Job Responsibilities

  • Develop Department quality assurance strategies and formalize service standards to consistently improve Private Banking service.
  • Plan and organize orientation and on-board service trainings, license accreditations (HKMA, SFC, Insurance and CPWP) and programs to enhance frontline engagement and nurture quality service culture, in compliance with HKMA standard
  • Monitor service quality in Department. Analyze customer feedback for management review and identify measures to improve customer experience
  • Co-ordinate with other departments to develop and implement process improvement projects to enhance Department service efficiency
  • Develop and organize customer experience initiatives and campaigns, support ad-hoc marketing projects to enhance top tier customers' loyalty and Bank usage
  • Compile reports related to HKMA/SFC. Ability to answer query in relations to the reports
  • Handle ad-hoc projects when necessary


Job Requirments
  • University degree or above in related subjects.
  • Over 7 years banking experience or relevant working experience.
  • Knowledge of the general banking practices and laws including Securities & Futures Ordinance and Banking (Amendment) Ordinance 2002.
  • Good communication and interpersonal skills
  • Good written and spoken English and Chinese, including Putonghua


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