Customer Experience Agent (Customer Service) - On Site: Davenport, Iowa
MidAmerican Energy Company
Davenport, Iowa, United States
Job type: fulltime
Job industry: Call Centre / CustomerService
Click here to learn more about our Customer Experience Center! Are you looking for an opportunity to join a company that strives to provide exceptional customer service? Do you have a passion for connecting with people? Are you ready to benefit from on-the-job training and ongoing career development? Come work in an exciting and progressive fast paced environment as a Customer Experience Agent in Davenport, Iowa! We offer exposure to the evolving energy and natural gas industry working independently and in a team environment. Obsessively, Relentlessly At Your Service - It's the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence. At MidAmerican Energy Company you'll be working for a company that works to safely meet the energy needs of more than 1.6 million customers in Iowa, Illinois, Nebraska and South Dakota. MidAmerican Energy Company is proud to be a subsidiary of Berkshire Hathaway Energy. Position Description: As a Customer Experience Agent you will provide a wide range of solutions and services to our residential customers in a collaborative work space. Our Customer Experience Agents utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit related questions and handle sensitive customer issues. The training provided will prepare you to assist customer needs, perform research and follow-up on customer accounts. This position will also perform additional responsibilities as requested or assigned. Incentives: Generous pay Comprehensive benefits plan State of the art training area Retirement savings plan (401k) On-going career development Education reimbursement Newly remodeled work space Environmentally focused Training/Staffing Hours: Training hours for this position are Monday-Friday, 8:30 a.m.-5:00 p.m. for the first 18 weeks. Following training, employees should be prepared for a second shift schedule. Working hours including break and lunch times will be assigned based on business needs. At MidAmerican, we pride ourselves in providing thorough and detailed job training. Training is taught in phases which allows you to learn the material, apply it and collaborate with other employees. Our employees typically work a first or second shift schedule that often includes a weekend day. This position is subject to mandatory (occasional) overtime and on-call rotation to serve our customer needs. High school diploma, GED or high school equivalency diploma. A minimum of 12 months of customer service or service industry related experience with proven customer service skills. Accurate keyboarding skills required. Basic proficiency with Microsoft Outlook. Effective oral, listening and written communication skills. Effective interpersonal skills. Effective analytical skills to handle escalated customer situations; recognize patterns in data, information or events in order to draw logical conclusions and make recommendations for action. Ability to remain seated in workstation for extended periods. Flexible for 1st and 2nd shifts, weekend and holiday schedules in a 24/7 environment. Effective problem-solving and decision-making skills. High degree of accuracy, attention to detail and follow-through. Ability to prioritize and handle multiple tasks and projects concurrently. Please submit a resume with application. MidAmerican Energy Company is a drug-free workplace. Employees must be able to perform the essential functions of the position, with or without an accommodation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.