Technical Support Analyst - G

Next Step Systems

2020-09-23 17:38:40

Job location Chicago, Illinois, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Technical Support Analyst, Chicago, IL

- Update and document external client issues.

- Perform analysis and determine client problems and document these issues.

- Provide solutions for network and system related issues and provides detailed documentation along with it.

- Assist customers for the purpose of improving processes related to system issues.

- Maintain error logs in coordination with it departments, and then maintains resolution reports, as well.

- Offer recommendations, based on various metrics, on how to improve the support process in its entirety.

- Document and catalogue the LAN/Network inventory for both hardware and software.

- Administer network, resolving network traffic situations, and monitoring network performance.

- Develop and maintain documentation and adhere to change management procedures and other networking processes and standards.

- Experience with industry-standard vulnerability management tools.

- Analyze and implement most effective method of correcting problems. Document problems and resolutions as necessary.

- Work with other departments to fulfill technical needs.

- Monitor, escalate and respond to security events.


- BS degree in Computer Science, Engineering or related field.

- Minimum 3 years experience in a technical support position.

- Ability to analyze issues related to software's and compatibility issues.

- Windows 10 knowledge.

- Excellent communication skills.

- Certificates: Network Administration (Preferred).

- Experience performing cause analysis regarding client issues, as they relate to the following environments: Desktop, Citrix, and Portal Connections.

- Experience assisting clients by performing analysis of various issues relating to LAN, WAN, desktop computers, internet connectivity, and the installation of hardware and software.

- Experience installing, configuring and maintaining network servers, devices and VPN's.

- Good knowledge of general networking concepts and IP Protocols.

- Technical support to Symantec 2FA, Citrix and Active Directory.

- Security and other risk prevention and Endpoint Security management.

- Good understanding of the vulnerability identification, analysis, and scoring standard Common Vulnerability Scoring System (CVSS), as well as (CVE).

- Demonstrated knowledge of information security programs and operations, data security practices and procedures.

- Experience in SysAid ticketing system to supported in house and remote users.

Keywords: Chicago IL Jobs, Technical Support Analyst, Technical Support, Windows 10, Network Administration, LAN, WAN, Networking, Symantec, Endpoint Security Management, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting

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