SOC Service Desk Team Lead
Experience Level (years): 7
Job type: fulltime
Job industry: Computer
Job Contact: Eddie Walsh
Our client is currently going through a massive growth period. Already industry leaders in Ireland, such is the demand for their service that they are set to double their workforce in the next 12 months. This is an exceptional time to join a company that will invest in you and develop your career to its full potential. If you would like to join this company in a junior management position as SOC Service Desk Team Lead then contact us today.
Some of your duties will include:
- Lead a team of security specialists offering technical support
- Ensure service quality and customer satisfaction
- Assume responsibility for your team to include leadership and guidance
- Ensure SLA’s are met and offer continuous support improvements
- Develop your team to offer best in class service
- Manage staff schedules and ensure that the correct levels of skills are scheduled
- Act as escalation point as necessary
- Provide comprehensive reports as required
- Provide technical support if needs arise
- Ensure that your team is fully trained and skill levels are maintained and developed
Do you have the following knowledge and experience?
- Knowledge of ITIL and ISO processes
- Possess excellent leadership abilities in a technical environment
- Have the drive to implement departmental and company improvements
- Strong emphasis on providing the best possible customer experience
- Strong multitasking abilities managing a busy department
- Comfortable working in a client facing environment as the need arises
- Previous experience in a helpdesk environment
- Knowledge of IT Security and IPS/WAF/Firewalls is highly advantageous although not essential
If you are a strong team player, leader and focused on the best possible customer experience then we’d like to hear from you. Our client is a multiple award winner and place a huge emphasis on training and developing their team. If you would like more information on the position of SOC Service Desk Team Lead then get in touch. Contact Eddie on 01 2548105 or firstname.lastname@example.org. Sponsorship and relocation package is available for exceptional candidates.
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Dublin , Dublin , Ireland