Program Manager


Wipro Ltd.

2019-09-05 00:36:05

Job location Cincinnati, Ohio, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Title: Program Manager

Location: Cincinnati, OH

Job Type: Fulltime/Permanent

Roles & Responsibilities:

  • Overall responsibility for managing the services provided to the customer
  • Accountable for the infrastructure and applications support, along with overseeing the delivery of projects
  • Manage the customer stakeholders. Create a working relationship with the CIO and next level managers
  • Define the program controls processes, procedures and reporting
  • Plan and monitor progress to make sure that SLAs and milestones are being met across the various engagements
  • Identify new areas of opportunity and submit proposals to the customer
  • Manage the financials of the account
  • Apply change, issue, risk and resource management principles
  • Able to manage teams across different geographical locations
  • Coordinate with the teams and manage the inter-dependencies
  • Manage internal stakeholders across Service Lines, vertical and senior management

Needed Skills:

The candidate should have a total experience of 15+ years and with 5+ years in Program Management

  • Excellent communication skills Verbal and written
  • Customer Relationship and Stake Holder Management
  • Contract Management
  • Conflict Resolution skills
  • Good knowledge of program / project management practices
  • Be comfortable in an uncertain environment
  • A constant risk mitigation mindset
  • Demonstrate Leadership Skills Manage other Program/Project managers
  • Ability to drive overall objective for the account
  • ITIL understanding of managed services delivery and Operations
  • Experience managing large programs in an onsite-offshore model

Desirable Skills:

  • Relevant industry experience (Retail, Fashion or Consumer packaged goods)
  • Ecommerce or ERP (SAP) experience will be an added advantage
  • Open for business travel to UK, Germany and India

- provided by Dice

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