Part Time Work at Home Senior Customer Service Representative


New job

Capital One

2018-11-17 17:03:00

Job location Columbus, Ohio, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Locations: Sales - OH - Columbus, United States of America, Columbus, Ohio

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Part Time Work at Home Senior Customer Service Representative

Capital One - Part Time, Virtual Servicing Associate (Columbus, OH)

Are you looking for a role that allows you to solve problems while showcasing your passion for exceptional customer service? How about a role that challenges you to think critically and multi-task while handling customer concerns in an efficient and effective manner? Are you someone who is reliable, self motivated and capable of working through change and challenges independently? Finally, do you seek an opportunity to work for a world class company in a flexible, part time capacity from the convenience of your own home?

If you said yes to these questions, then a Capital OneVirtual Servicing role may be the job for you!

Other success factors for someone in this role:

  • Strong time management skills in a virtual environment
  • Ability to communicate confidently (Excellent grammar, verbal, and vocal skills)
  • Possess strong decision making ability and pay close attention to detail
  • High level of autonomy and ethical self-management in a highly audited setting
  • Willingness and acceptance to be nimble when servicing customers
  • Exceptional listening, questioning and call control techniques
  • Knowledge of digital servicing and an ability to sit in front of a PC monitor for extended periods of time servicing customer needs


Virtual Servicing Associate (Work at Home)

General Requirements:
  • Candidates mustreside in the state of Ohio and live no more than 100 miles from Columbus, preferably 75 miles
  • Day 1 on boarding must be attended on site, in the Columbus Capital One designated office
  • Training is a minimum of 3 weeks (Part Time) and done virtually from the convenience of your home on a set schedule that will be defined before the start of the role
  • It is mandatory that you attend all the scheduled training to be properly prepared to help our customers
  • The ability to occasionally come to an office is mandatory during training or once in production, if business necessitates
  • The home office environment needs to be secure, free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers
  • Your Part time schedule will be based on your availability coupled with the needs of the business
    • Department Operating Hours are 7am-12a (7 days a week)
    • Ideally 12-20 hours or 20-30 hours a week scheduled


Technical Requirements:
  • A high speed broadband Internet service provider (ISP) is required in the home office space
  • Dial up or Satellite Internet service providers are not permitted
  • A hardwired, reliable Internet connection is required upon start to perform the duties of this job (Wifi prohibited) and must only be used for Capital One purposes during your schedule
  • The ISP speed/bandwidth must be 5 megabytes per second or higher (minimum required) - Please contact your ISP for confirmation
  • Please check your internet service provider speed/bandwidth here,
  • Capable of troubleshooting technical issues with minimal support
  • Smartphone with Data plan
Basic Qualifications:
  • At least a High School Diploma, GED, or equivalent certification
  • At least 2 years customer service experience OR at least 6 months work at home/virtual working experience
Preferred Qualifications:
  • Bachelors Degree or military experience
  • 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services, or call center environment


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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