MyNextCompany - IT Infrastructure Expert
Not Provided, Antwerpen, Belgium
Job type: fulltime
Job industry: I.T. & Communications
For our client in Antwerp, we are looking for an IT infrastructure expert for their ongoing Digital Transformation project.
Improve site related customer experience
Optimise business processes in order to decrease operational time and increase customer oriented time
Enable digital 3rd party collaboration for mobility, e-mobility and current business 2.0
Enable fast deployment of technology
The IT Infrastructure Expert is responsible for the performance, maintenance and continuous improvement of the infrastructure and applications installed.
The IT Infrastructure Expert is responsible for both day-to-day tasks and project delivery.
Support the Business Infrastructure Coordinator and Engineering Department with the maintenance of the equipment and applications installed - Pto/PTI, POS, Bos, hand-held terminals, scanners, product databases, loyalty terminals ...
Act as 2nd line support for the operational teams - SPC, Dpcc, Dealer Performance, Engineering, Site Infrastructure Experts - to resolve issues or to support new installations at new or existing sites
Closely collaborate with the Marketing Department, Digital Platform Coordinator and Digital Customer Journey Coordinator on integration issues & challenges between the station and the CLM loyalty backbone
Pro-actively align with dealers to obtain insight in the day-to-day operation of the stations, the challenges our dealers face, gather feedback from implemented changes ...
Pro-actively identify possible improvements, taking into account market, business and technological evolutions, or act on improvement requests from the business. Translate business requirements into solutions and align with the infrastructure supplier(s) where required
Follow up on new technologies a.o. by attending conventions and contacts with suppliers
Keep documentation of system setup up to date
Manage small/low to medium complex infrastructure projects end-to-end, i.e. from project charter to roll-out across the network
Participate in large and more complex projects, representing the site infrastructure stream
Write clear functional and technical specifications and collaborate with infrastructure suppliers on development and implementation
Manage roll-outs of new infrastructure upgrades over the entire Benelux network, ensuring roll-outs are delivered on time and within budget and reporting back to the involved internal and external stakeholders
Escalate risks and issues to the Senior Site Infrastructure Expert or Digital Manager Retail in a timely manner to keep ongoing projects on track
Define performance indicators to measure the impact and success of the projects
Write and execute test scripts
Bachelor/A1 level education
3 years of relevant experience
Profound knowledge of one or multiple components of site infrastructure: POS systems, Bos systems, payment terminals, integration with SAP
Analytical skills combined with a can-do attitude
Ability to work in a structured and planned manner
Ability to work autonomously and take decisions within the boundaries of his/her role
Ability to work together in a team with colleagues having different expertise
Awareness of Health, Safety and Environmental matters
Basic knowledge of project methodology (Prince2, Scrum)
Fluent in Dutch and English
Knowledge of networks: switches, routers, Firewalls, protocols ...
Basic knowledge of (mobile) payment processes - acquiring
Basic IT knowledge (applications, interfaces, etc)