Meeting and Events Manager
Anonymous 30000.00 British Pound . GBP Per annum
Weybridge, Surrey, United Kingdom
Job type: fulltime
Job industry: Hospitality & Tourism
Meeting and Events Manager, Weybridge for a prestigious hotel, £30,000
To lead and manage the Meeting & Events Sales activities on a daily basis, being responsible for achieving revenue and booking Key Performance Indicators, guest and employee satisfaction and financial performance of M&E. To proactively sell the hotel and to convert enquiries, to confirmed businesses and ensure the maximization of the hotel facilities.
To achieve budgeted revenues in conference and banqueting in keeping with the annual budget and marketing plan.
To receive telephone enquiries and take the appropriate follow up action necessary to convert the call to then generate a 'sale'
To be involved in sales activities to ensure the continued business success of the hotel
To ensure effective communication with other hotel departments to enable the smooth operation of in-house functions.
To manage the Meeting & Events team in the execution of their role and delegate effectively to ensure that departmental duties are efficiently executed.
To co ordinate with Conference & Banqueting Operations to ensure the smooth running of events. Profit
Work within the departmental budget figures, maximizing revenue and minimizing expenditure
Lead the overall sales effort to achieve goals for the Meeting & Events segmentation.
Produce departmental forecasts as required and communicate figures to the team to aid their understanding of the business and the importance of their contribution to the business success.
Ensure the team prepares all quotations, proposals and contracts according to clients' requirements and the hotel standards, and there is a follow up after mailing to convert business
* To manage all Meeting and Events reservations to ensure:-
* A solid base of business through correspondence checks, effective chase systems and the implementation of the credit policy.
* All events are contracted.To meet prospective clients, show and sell the hotel facilities over a seven day basis, as required by the client
To attend pre and post client meetings and sales meetings as appropriate.
Work closely with the Sales Office Manager and the Revenue Manager to ensure rate strategies are adhered to and business opportunities maximized.
To gather information on a regular basis on competitors and market trends and be aware of what facilities and packages these hotels offer.
To source and liaise with suppliers to ensure the best quality and price for additional services, equipment etc.
To work closely with accounts to ensure that credit details on clients are appropriate to ensure monies are paid in a timely manner following an event.
Use your knowledge of the hotel facilities and additional services to create packages to suit the client needs which will create a 'unique' experience for our guests and maintain their loyalty and repeat business.
Ensuring the effective use of diary management letting policies and monitoring competitor performance to maximise Conference and Banqueting revenue.
To attend, represent the company at work related exhibitions, trade shows etc. to generate business and build contact lists for 'additional services'.
To produce a departmental training plan, action the training and evaluate to ensure that the training is relevant and achieves the required outcome.
To carry out departmental appraisal reviews in a timely and appropriate manner
Identify employees with the potential to develop within the hotel/group and agree a development plan with them to utilize their skills/knowledge and aid in their personal growth.
Ensure that the team is constantly improving their product knowledge to maximize revenue and the service provided.
To create an environment which promotes good employee morale and encourage the team to have a high level of commitment.
To appraise and assess all employees annually according to guidelines and to review and revise agreed objectives quarterly.
To ensure that all new starters are effectively inducted into your department as well as the hotel.
Coach and lead the team in such a manner that our guests receive an exceptional level of service and want to return.
Encourage the team to work flexibly, which will develop their knowledge and assist in the event of absence cover, and allow service standards to be maintained