Level II Technical Engineer

Thrive Operations LLC

2020-09-23 17:39:29

Job location San Francisco, California, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

About Us:

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview:

Thrive is seeking an enthusiastic, personable, and qualified Level II Engineer to join our support team. This individual will provide end-user desktop support remotely to several users at multiple locations running Windows, Exchange and Office 365 environments.

The Level II Engineer will serve clients by going on-site to the client's locations as well as working with them remotely. This individual will serve as a desktop support technician and an end-user server administrator to all client issues while responding to Level 1 and 2 service ticket requests/problems. The Level II Engineer will be responsible for technical documentation, assessing, resolving, and/or escalating issues as appropriate. The Level II Engineer will escalate all problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair. This individual will communicate to the IT Coordinator for problems that cannot be resolved.

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