Helpdesk Analyst


2021-01-13 04:41:24

Job location Richmond, Virginia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Title: Helpdesk Analyst

Duration: 6 months

Location: Richmond VA 23219


  • Answering and logging all incoming calls and emails.
  • Log all interactions in the Helpdesk ticketing software with high accuracy and attention to detail.
  • Provide a positive customer experience and build strong relationships by demonstrating an understanding of the

issue, and provide timely follow up and resolution.

  • Uses analytical skills to resolve, and have a deep understanding of incoming requests.
  • Develops and builds knowledge of supported hardware, software, OS, network, Windows, and telecommunication

platforms by engaging and learning from other groups and teams.

  • Follows all applicable standards and SOP's.
  • Provide 24 hour on call support as required; assist in projects as needed.

Education & Experience Requirements


  • Ability to work effectively in a team environment.
  • Ability to work independently, under minimal direct supervision.
  • Strong analytical, communication, interpersonal and organizational skills required.
  • Strong verbal and written English communication skills.

- provided by Dice

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