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First VP, Enterprise Monitoring & Capacity Management


United Overseas Bank Ltd.

2020-09-14 10:00:32

Job location Singapore, Singapore, Singapore

Job type: fulltime

Job industry: I.T. & Communications

Job description

We're looking for a candidate to fill this position in an exciting company.

  • Provide leadership in Implementation, support and management of the Enterprise Monitoring tools to meet the business requirements of the Bank.
  • Plan technical deliverables (including Engineering and Architecture technical aspects) to meet project's requirements within allocated budget and schedule.
  • Ensure all relevant infrastructure and services are properly covered within the monitoring and alerting systems in a manner consistent with the Banks' standards; collect the right metrics at the right frequency and ensure the data is readily available for effective alerting, reporting, and analysis
  • Collaborate with a cross-functional team of dev, ops, and architects to understand complex application architectures in order to implement an effective top-down monitoring strategy for holistic service visibility
  • Participate in strategy and future implementation discussions for the redesign and implementation of the monitoring environment to modernize with latest technology trends.
  • Troubleshoot and resolve complex issues with monitoring tools and ensure high availability of systems and applications
  • Evolve the Enterprise Monitoring offering as a service with strong focus on Product Management. As a Product Owner, create the feature backlog, prioritize and maintain the roadmap along with being technically hands-on and responsible for deliverables.
  • Collaborate and cultivate relationships with Senior Business, Technology and Operations Partners; ensure alignment and gain organizational commitment for the product roadmap and governance.
  • Bachelor's degree in Computer Science or a related field. At least 10 years of IT experience of which at least 5 years' experience in similar role, ideally in a financial institution.
  • Experience with BMC TrueSight is a must. Experience with BMC Entuity Fault detection tool is a plus.
  • Experience in monitoring critical systems and network infrastructure in a large enterprise environment
  • Experience with Event Management would be an advantage.
  • Good understanding or experience in supporting multiple platforms (Mainframe, AS400, Unix, Windows, Linux) is a plus
  • Strong interpersonal skills; good communication skills and strategic thinking
  • Able to work independently on individual assignments, while collectively with a team on larger projects.
  • Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow
  • Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence)

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