Development and Operations Engineer
Dallas, Texas, United States
Job type: fulltime
Job industry: I.T. & Communications
Title: Development and Operations Engineer
Location: Dallas, TX
Duration: 12+ Months contract
TOP 5 SKILLS NEEDED:
1. Experience using Vyatta
2. Knowledge of and experience with terminal based Linux OS
3. Working knowledge of Firewalls
4. Experience with Scripting
5. Network Certification (CCIE/CCNA or equivalent)
This position is responsible for the requirements, testing, planning & implementation of new software, hardware & applications relative to new product delivery, systems architecture, process enhancements, infrastructure and security. Provide technical solutions and project management and any/all functions involved in the provisioning, assurance, number administration, inventory, address qualification, and local number portability applications, processes and practices. Participates in software development project activities which may include technical/business requirements and design, and technical writing including Methods & Procedures. May assist in the coordination, evaluation and partnership with technology vendors, outside consultants and internal dotted line resources as needed. Works as part of a 24X7 staff to delivers network technical support to address escalations. Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service. Identification of root cause, resolution, work arounds, testing & implementation of vendor / IT fixes or design changes. As subject matter experts, works closely with business partners to identify and quantify business issues associated with specific projects, develop and implement business strategy, and assist in setting strategic technical direction in support of customer facing organizations. Review and approve proposed technical systems designs to insure business requirements are met. May assist in providing leadership for projects, including such activities as collaborating with the client to develop business cases, defining business and/or technical requirements and preparing detailed plans and schedules. May lead cross-functional teams on specific issues &/or projects. May review and interpret technical documentation and vendor specifications for inclusion / adaptation into database templates. May perform work at customer location.
Key Roles and Responsibilities:
Provide direct on-site support to customers and field personnel in resolving engineering problems related to Vyatta products and technologies
Document customer issues in a service request database
Isolate and troubleshoot product and technology problems
Ensure client expectations are properly managed and that technical issues are resolved to the customer's satisfaction in a timely manner
Isolate or reproduce reported problems in a lab
Work with escalation support and product development teams to bring highly complex customer issues to timely resolution
Verify software defect fixes in a lab before software releases are provided to customer
Involvement in the creation and completion of departmental and individual goals aimed at improving Vyatta s technical support organization
Document all events and interactions related to resolving customer s technical issues
Education and Experience
Exceptionally strong customer relations and communication skills
MS or BS in a Computer Science, Electrical Engineering, or related field
3 years or more of working experience in the computer networking industry
Working knowledge of hypervisors
Experience with the following protocols/technologies: BGP, OSPF, GRE Tunnels, firewalls, network security, Linux (BASH) and scripting (Python, Perl, Bash, PHP, TCL, UNIX shell, etc.).
Certifications CCNA/CCIE or equivalent industry certifications will be considered.
Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
Metasys Inc.- provided by Dice