Deputy Residential Facilities Ombudsman (Program Analyst 2)

State of Oregon

2018-11-15 08:25:04

Job location Salem, Oregon, United States

Job type: fulltime

Job industry: Community & Sport

Job description

Deputy Residential Facilities Ombudsman (Program Analyst 2)



Deputy Residential Facilities Ombudsman (Program Analyst 2)


$50,592.00 - $73,884.00 Annually


Salem, OR

Job Type



Office of the Long-Term Care Ombudsman

Job Number



11/21/:59 PM Pacific

+ Description

+ Benefits

+ Questions


Do you have a passion for working with individuals experiencing an Intellectual and/or Developmental Disability or Mental Health condition with a wide variety of communication approaches? Are you seeking a position that utilizes your extensive investigation and complaint resolution skills and in-depth knowledge of both the Developmental Disability and Mental Health residential systems of care? Fluent in the ability to read and interpret applicable policies, rules and laws? Enjoy training and supporting volunteers in new and innovative ways? If 'supported advocacy', 'choice' and 'rights' are terms that describe your approach to life in general and your experience matches the criteria below please submit your application to join our dynamic team.

The Residential Facilities Ombudsman (RFO) program serves individuals living in homes and facilities licensed or certified for Intellectual and/or Developmental Disabilities or Mental Health conditions across the state. Through complaint investigation, resolution, education and systems advocacy we affirm the individual's perspective, rights and quality of life. As part of an independent agency, the Residential Facilities Ombudsman (RFO) program works to respond to individual requests for assistance as well as identify and make recommendations regarding improvements to related systems, policies, rules and laws. While confidential requests for services can come from any person, we specifically work with and on behalf of each individual. The Residential Facilities Ombudsman program is authorized under Oregon Revised Statute 443.382

What you will do!

As part of a team of five RFO Deputy Residential Facilities Ombudsman you will work directly with individual's in licensed or certified homes and facilities identifying, responding to, investigating and resolving individual complaints. In the process, you will work with a wide range of stakeholders on a daily basis. You will provide effective training, support and direction to program volunteers. In addition, you will have the opportunity to conduct dynamic local and state-wide presentations and participate in systems level conversations that improve services and expand community capacity.

Unique Working Conditions

The official duty station for this position is Salem, Oregon. This position requires frequent statewide and overnight travel. Daily use of computer, telephones and other technology; constant prioritization between competing demands; frequent contact with persons who are confused, disoriented, agitated, delusional, hostile and with competing or conflicting interests and needs.

For a complete listing of the duties and responsibilities for this position please review the position description by clicking here.

What's in it for you!

A chance to make a difference for the Oregonians living in homes and facilities licensed or certified for Intellectual and/or Developmental Disabilities or Mental Health conditions.

We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays a year.

This is a full-time AFSCME represented position.

This recruitment may be used to fill future vacancies.

Qualifications, Required & Requested Skills

To be considered for this position you must meet the following minimum qualifications (required skills):

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or any other related degree; AND two years' experience providing advocacy, coordinating, or administering program/service for vulnerable populations.


Any combination of experience or education equivalent to five years of experience providing advocacy, coordinating or administering a program/service for vulnerable populations.

Special Requirements

You must have a valid license to drive or be able to provide an acceptable, alternate form of transportation.

Requested Skills

Preference will be given to those candidates with a work history or transferable skills that demonstrate extensive knowledge and experience with the following:

+ Investigation and complaint resolution skills.

+ Experience as an advocate for individuals experiencing an intellectual and/or developmental disability or mental health condition.

+ Working knowledge of structured residential care for children and/or adults with Mental Health conditions or Intellectual/Developmental Disabilities.

+ Experience with care issues related to mental health and/or intellectual/developmental disabilities.

+ Training, supervising and providing effective program support to volunteers.

+ Development and delivery of trainings and materials for a diverse audience.

+ Effective communication with industry stakeholders, legislators and staff both orally and in writing.

+ Ability to read/interpret policies, rules and laws.

Transferable Skills - Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to include any transferable skills on your application/cover letter.

Additional Information

To Apply

+ Click the "Apply" button above and complete the online application.

+ Attach a cover letter.

+ Attach Veterans' Preference documentation, if you are requesting veterans' preference. Veterans' preference information and appropriate documentation is outlined by the following website: Veterans Resources. You may also call the Oregon Department of Veterans' Affairs at 1-.

+ Answer all the supplemental questions.

Candidates whose training and/or experience most closely match the requirements and needs of the position will be eligible for an interview.

Finalists will be subject to a computerized DMV and criminal history check which may include fingerprints. Adverse background data may be grounds for immediate disqualification.

Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

Questions/Need Help?

Do you have questions about the recruitment and selection process (e.g., supplemental questions, clarification of job announcement information, etc.)? Contact Rebecca Wilson, Recruitment Analyst, at or call . If you need an alternate format in order to complete the application process, please contact Rebecca and be prepared to describe the alternate format needed.

If you have application login problems, get an error message during the application process, or are experiencing other technical (computer related) difficulties, please contact NEOGOV at 1- or . When submitting an applicant issue please include your name, if you have an applicant ID, a valid contact number, the issue, and if possible a time when you are available to be contacted.

Job Posting Reference Number: LTCO18-1150

The Office of the Long-Term Care Ombudsman is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity

Core benefits

Medical, vision and dental insurance

+ Comprehensive medical, dental and vision plans for the employee and qualified family members

+ $5,000 in employee basic life insurance

Retirement benefits

+ Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

+ Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

+ Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

+ Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

+ 24 hours personal leave earned each fiscal year

+ Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

+ Term life (employee, spouse or domestic partner, and dependents

+ Long-term and short-term disability

+ Accidental Death and Dismemberment

+ Long-term care (self and eligible family members)

+ Flexible spending accounts

+ Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.

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