Customer Service Representative German/English
Donaldson Europe BV
Brussels, Brussel, Belgium
Job type: fulltime
Job industry: Call Centre / CustomerService
A successful (temporary) Customer Service Representative GERMAN + ENGLISH will focus on handling customers' purchasing requests, developing strong relationships with the assigned accounts and supporting the sales team for continuous market growth. To be successful in this position candidates must be customer-oriented, efficient and multi-tasking individual with excellent communication skills. Job description: To process, monitor and follow up customers' purchasing orders To ensure effective service and administrative support for the assigned customers To provide delivery commitment to customers and follow up on order activity to alert customer and sales team in case of discrepancies To receive and process customer inquiries on standard pricing, lead-time, products, availability, through an efficient, prompt and friendly communication with the aim of maintaining excellent customer relationships To establish key communication link between customer and internal departments (sales, logistics, finance, production) to keep all involved parties aware of customer activities. Required profile: Higher education with an administrative and/or commercial orientation 2-3 years of experience in administration/customer service/logistics Working knowledge of MS Office packages. Knowledge of Oracle R12 is an asset Strong communication and administration skills, fast learner and a team player Flexibility, ability to multi-task, to manage time and to adopt to changes Understanding and following the company values and principles Pro-active attitude (initiative to contact customers), ability to take a decision when necessary Fluent in German (native or high level) to communicate with Austrian and Swiss customers, and fluent in English (company language). French is a plus. What we offer: We look for the bes...