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Customer Service Agent - FTC 12 months


2019-07-24 11:20:06

Job location Snodland, Kent, United Kingdom

Job type: contract

Job industry: Call Centre / CustomerService

Job description

Snodland/Kent - Part Time Customer Service Agent 27 hours a week - 12-month contract

If you are looking for a Part Time role that will give you job satisfaction and opportunities for career progression our Northgate Vehicle Hire Branch in Snodland have the opportunity for you. The team are looking for an additional Customer Service Agent/Administrator to join their busy branch ASAP!

About the role:

You will be working as part of a team based on the front desk in the branch, so you are the first point of contact greeting our wide variety of customers with a professional and welcoming attitude face to face, on the phone and via email. Day to day you will ensure that the rental operational processes are carried out effectively and ensure all relevant paperwork is raised for vehicles on and off hire. You will also help with controlling the delivery and collection of vehicles and complete fleet audits. Your day will be busy, so it will fly by!

You will report into a Manager who takes pride in the exceptional level of customer service the team provide to their customers, so he is looking for someone who is just as passionate, and customer focused as they are. Andrew is determined to make his team the best in the business through the provision of ongoing training and development!

We think good looks like this, have you got what it takes!

The ability to adapt your approach and listen and understand our customer needs to deliver a brilliant level of service that keeps them coming back time and time again. This is a fast-paced environment so the ability to work under pressure, remain upbeat and committed is also needed. A Full UK Driving Licence is essential for this role.

We offer our valued Part Time team members a great salary and benefits that include:

Working Hours - 27 hours a week - 3 days a week - Between Monday - Friday 08.00 - 17.30 & the occasional Saturday on a rota 08.00 - 12.00 (hours back the following week or as paid overtime)

Competitive Pay Rate

Opportunity to earn additional team bonus

Free on-site parking

Holiday Pay (you even get your birthday off as an additional day)

Company Bonus Scheme

High Street Discounts

Pension Scheme

Lots of learning opportunities as we actively encourage internal promotions

Why would you want to work with us?

The Northgate journey began in 1981. Fast forward over 30 years on to a now having a network of 58 UK branches with almost 3,000 employees. Our mission is to be the leading provider of light commercial vehicle solutions for our customers which means as a Northgate team member you will be working in a friendly, collaborative and fast-moving environment where we work together to deliver great things.

Northgate is committed to equality in the workplace and is an equal opportunities employer

If you can see yourself in this role in our Snodland Branch all you need to next is just click to apply as we are keen to start someone ASAP

Inform a friend!