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Customer Experience Coordinator


2019-07-23 23:19:35

Job location Croydon, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

£20,462 plus £1,000 bonus and excellent company benefits


Our client believes in engaging their employees, equipping them with the skills and knowledge they need to perform and making sure everyone has the opportunity to progress within the company. You will be part of a growing team, who deliver excellence both individually and through teamwork.

Upon joining one of the largest financial companies listed, you get the benefits and security of working for one of the world's biggest companies, along with the convenience and the spirit of the local community.

Based in central Croydon with immediate proximity to the train station, trams and buses in the area, travelling to work couldn't be easier on a daily basis.

Benefits include: Private healthcare, business incentive scheme, childcare vouchers, roadside assistance, travel insurance and much more

Hours: 35 hour week between 8am-6pm Monday to Friday with 1 in 7 Saturdays.

The Role of Administration Support Executive

The job will require the Customer Experience Coordinator to carry out courtesy calls to customers after they have been provided with Roadside Assistance. You will need to be able to deal with any objections, concerns raised by the customer and work proactively to resolve to the customers satisfaction. You will be liaising with the Retailer Network and the HQ customer service team. You will be working within the terms of the Customer Apology programme - managing goodwill budget

The Suitable Candidate

It is essential that you have a good standard of general education including an English Language and Maths GCSE or equivalent.

It is important that you hold the following personal qualities:

* Must be well presented

* Well spoken, engaging individual who is very confident on the phone

* Excellent written and verbal communication

* Strong administration and organisational skills

* Excellent problem-solving skills

* Good working knowledge of Word and Excel

* Proactive and persistent with a "can-do" attitude

* Flexible and adaptable to changing situations

* Able to work under pressure to meet deadlines

* Ability to work and positively contribute to a team approach

* Understand the importance of the consistent delivery of customer service excellence

***For your information:

*Interested? Please send you CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Keywords; Insurance, finance, claims, handler, travel claims, motor claims, call handling, FNOL, customer service, administration, general insurance, admin, customer service.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies

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