Customer Care Officer

Anonymous 16.50 British Pound . GBP Per hour

2018-08-09 07:08:10

Job location Kingswood, Gloucestershire, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Customer Care Officer

Spencer Clarke Group are working alongside South Gloucestershire Council to recruit 2x Customer Care Officers within their Housing Benefits & Planning department. The role is on a full time, agency contract with the potential to be ongoing.

The role is offering an excellent rate of pay of £16.50 per hour with a potential scope for increase based on experience.

The working hours are Monday - Friday, 08:45 - 17:00, based at South Gloucestershire Council, High Street, Kingswood, BS15 9TR

The ideal candidate will have experience of council tax and/or housing benefits and must have worked in this environment previously.

The main Purpose of the role;

* You will resolve customer telephone enquiries in a busy contact centre environment, update computer records as appropriate and to provide advice on all aspects of Council Tax billing, Housing Benefit, Council Tax Reduction and Housing enquiries.

* Receive information and provides advice, help and support in response to complex or challenging customer enquiries.

* Signpost customers to help them access support services provided by the Council and partner organisations.

* Accurately process information from a variety of sources in order to contribute to the delivery of the overall service.

* You will check and assess the quality of information received and clarify points to ensure that it is suitable to be processed. Explain to customers any inadequacies in the information received and the resolution which is required.

* Efficiently resolve high volumes of complex enquiries at the first point of contact, while managing customer expectations

These roles are highly sought after, so if you would like to apply for this role, contact Richard on (Apply online only)

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