2020-10-12 20:18:26

Job location Melville, New York, United States

Job type: fulltime

Job industry: Trades & Services

Job description

Do you have experience installing windows, flooring, roofing, siding, kitchen remodeling/re-facing-or other Home Improvement products? Then what are you waiting for?

We are looking for YOU!

Is this you?

· Three (3) years' experience in product application and necessary tools

· Two (1) years' experience in customer service related field

· Knowledge of installing home improvement products such as vinyl siding, replacement windows, doors, kitchen remodeling/re-facing

· Great selling techniques

· Computer and typing skills. Role specific abilities/skills

· Excellent customer and interpersonal skills

· General home construction knowledge

· Good written and verbal/phone skills

· Excellent at problem resolution and decision-making, concerning customer complaints

· Complete understanding of all tools, equipment and materials used to perform services

· Strong organization skills and ability and willingness to travel weekly

· High School Education or equivalent.

· Maintain good driving record.


· Company Vehicle

· NO Saturday or Sunday work! (Monday-Friday Schedule)

· Gas Card

· Health Insurance, Vision, Dental and Life Insurance

Equal Opportunity Employer / Disability / Vet

Job Requirements:
  • Responsible for running on an average of 56 appointments per month, excluding weekends.
  • Improve and maintaining customer service response time. Average days to complete (from open date) of combined product lines, should not exceed company average.
  • The incumbent will be responsible for performing fieldwork necessary in resolving customer complaints along with monitoring/inspecting new installs to insure products and services provided are to company standards. Help improve installation technique/methods of Sub-Contractors through field training.
  • Physically fit to provide necessary fieldwork to resolve customer complaints.
  • Maintain high level of customer satisfaction through efficient/timely customer resolution.
  • Maintain high level of communication with respective Service Administrator to insure efficient rate of productivity is reached.
  • Maintain open communication with District Managers to assist as needed with resolving customer issues.
  • Maintain good driving record.
  • Good written and oral skills. Responsible for writing up service work orders, completing product order forms and communicating with customers on regular bases.
  • Maintaining high performance level of appointments and completions of customer complaints.
  • Travel within District territory to meet scheduled appointments.
  • Work with Installation team to enhance and insure current installed jobs are in compliance with company installation methods and procedures through field inspections.
  • Maintain service vehicle (i.e. wash truck weekly, oil changes etc.) and tools to insure equipment is in safe operating condition.
  • Estimate and provide repair cost on service contracts when necessary.
  • Insure that safety policies and practices, concerning vehicles, tools and equipment are complied with.
  • Perform related duties as assigned.

Inform a friend!