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Hybrid Lead Operations Consultant 29725

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Solving IT

2024-05-07 08:03:51

Job location Richardson, Texas, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

One of the largest health insurers in the nation is focused on continuously building an industry-defining, world-class IT capability. Healthcare is forever evolving, especially due to emerging technologies, making this a great experience to add to your resume. Come join their winning team!

This Contract role as a Hybrid Lead Operations Coordination Consultant in Richardson, TX will be responsible for creating and assigning Salesforce cases, providing training to team members and members of other teams on how to work PEAQ cases in Salesforce, and responsible for maintaining training documentation, coordination of trainings, access request to needed software, etc.

Responsibilities:

  • Responsible for creating and assigning Salesforce cases.
  • Providing training to team members and members of other teams on how to work PEAQ cases in Salesforce.
  • Responsible for maintaining training documentation, coordination of trainings, access request to needed software, etc.
  • Will use FAQs and canned reporting to respond to inquiries and reconsiderations requested by Providers.
  • Will create and maintain "at a glance dashboard reporting" that will enable upper-level leadership to understand operational dispositions.
  • This resource will also serve as a lead coordination consultant for operational and/or project work assigned and partner with the other teams to assign Salesforce cases.
  • Will create workflow and process documentation. Responsibilities will include project management and business analytic (requirements gathering) skills

Requirements:

  • Bachelor's degree
  • 2 years Project Management experience
  • 2 years requirements gathering experience
  • 1 year Process Management/Improvement experience
  • 1 year Training Experience
  • Advanced leadership skills
  • Advanced communication skills to enable communication up and down a leadership chain
  • Advanced project management skills
  • Advanced operational execution skills

Benefits:

Solving IT, a Woman and LGBTQ+ owned and operated organization is thrilled to provide a comprehensive benefit package to all our W2 employees and their families, regardless of gender. We are proud to offer five diverse health plan options as well as a PPO dental plan through Blue Cross Blue Shield, Term Life/AD&D Insurance, and a 401(k) Savings Plan. Solving IT covers a portion of the health and dental premiums for our employees.

As you progress in your professional journey, Solving IT is dedicated to accommodating your evolving preferences and matching you with fulfilling projects. We champion equality and embrace diversity in all its forms. Creating an atmosphere that encourages varied perspectives to collaborate fosters personal development, strengthens team unity, and contributes to the overall success of the organization!

Whether you're seeking your next career challenge or aiming to stay abreast of industry trends, Solving IT is committed to supporting your career advancement. We actively encourage applications from all backgrounds and utilize the most up-to-date market insights and compensation data to ensure that you receive not just advice, but the complete Solving IT Experience.

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