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HIRING - Customer Service Manager / Entry Level

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Aces Global, Inc.

2024-04-26 05:41:57

Job location Fresno, California, United States

Job type: fulltime

Job industry: Administration

Job description

Join our team as a full-time Customer Service Manager, where you'll play a pivotal role in ensuring our customers receive exceptional service and solutions. As a solution-savvy Customer Success Manager, your primary focus will be on account management, encompassing relationship building, up-selling/cross-selling, customer renewals, and expansions. You'll take ownership of small and medium-sized accounts while collaborating with team members to optimize customer outcomes. We're seeking a smart, driven professional dedicated to delivering top-notch services and tailored solutions to our valued clients. The ideal candidate will possess sales acumen, thrive in a dynamic environment, and demonstrate adaptability and initiative.


Responsibilities of the Customer Service Manager:

  • Foster lasting, impactful relationships with our customer base through personalized interactions and attentive service.
  • Communicate regularly with customers, adding value to every interaction and addressing their needs effectively.
  • Understand customers' objectives and identify opportunities for up-selling appropriate solutions and tools.
  • Schedule follow-up appointments with customers to gather feedback and ensure ongoing satisfaction.
  • Stay abreast of industry compliance standards and protocols to ensure adherence and regulatory compliance.

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