Customer Service Associate

Nesco Resource

2024-05-06 05:01:49

Springdale, Arkansas, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

This is a night shift position
Only submit candidates that can work these hours.

Night shift is dependent upon how the supplier's pay week runs on whether there will be OT involved
The schedule is: Sun-Tues, every other Saturday 8 pm - 8 am.

Training will be Mon-Fri 8 am - 5 pm.

Pay is capped at /hr, and cannot exceed- it must match the rest of the team's current payrates.

SUMMARY: The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts
The CSA manages this relationship by becoming intimately familiar with the customer's organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts
T

FULL DESCRIPTION: Serves as the primary contact between Tyson Foods Supply Chain and the assigned external customers
Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution
Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal Tyson Foods policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of Tyson Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Tyson Foods, their relationship with its customers and accurate delivery of products to external customers.

REQUIREMENTS: EDUCATION: Bachelor s degree or equivalent work experience in transportation or logistics

EXPERIENCE: 1- 3 years business experience in transportation or logistics, not just regular customer service! COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day
COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills

SUPERVISORY: N A TRAVEL: NO TRAVEL

Here are the notes from a previous Supplier Call:

# of Positions: 1

Team Size: 12

Pay Rate: for night shift.

Temp to Hire: Yes

3 Main Duties: Answer emails, confirm deliveries, track for on time delivery
(They do everything involved in dispatch except actually dispatching the trucks.)

Experience: 1-3 in the transportation field.

Degree: Not required.

Soft Skills: Ability to multi-task
Must be on time and dependable.
Interview: in person, 1 round.

Timeframe: Interviews to be scheduled ASAP.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.