Ramp Agent (Customer Service Agent) - RDU
Delta Air Lines, Inc.
Raleigh, North Carolina, United States
Job type: fulltime
Job industry: Call Centre / CustomerService
Vision: Deliver world-class service to all customers. Mission: Make every customer feel like the most valued person. As a Ramp Agent, you will work with an innovative team whose common goal is to ensure that our customer's baggage and cargo arrives safely and on time to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Ramp Agent, you play a key part in keeping our brand strong by maintaining professionalism and exhibiting a positive attitude inside and outside of work. This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!). Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta. The starting pay is $15.76 per hour. Additional pay increases occur regularly through 10.5 years to the current max of $33.58 per hour. Ramp Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive such as loading and stacking bags in addition to working in confined spaces and on knees for an extended period in aircraft bins. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few). Summary of responsibilities (not comprehensive of all tasks): Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircraft from the gate positions. Safeguard Cargo, baggage, and mail from damage, loss, and weather. Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. Repeatedly lift and load baggage onto carts and to ensure each bag reaches its destination. Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination. Practices safety-conscious behaviors in all operational processes and procedures. What you need to succeed (minimum qualifications) Embraces diverse people, thinking, and styles. Consistently makes safety and security, of self and others, the priority. High School diploma, GED, or High School Equivalency. Must be at least 18 years of age. Must have a valid driver's license. Must be proficient in English. Possess basic computer skills. Have strong verbal communication skills. Ability to frequently lift bags or items weighing up to and including 50 pounds. Ability to occasionally lift bags or items weighing between 50 and 70 pounds. Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays in all weather conditions. Pass a post-offer pre-employment drug test. Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare. Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law. Be authorized to work in the US. Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc. What will give you a competitive edge (preferred qualifications) N/A