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Top Bank - Client Servicing Assistant Manager (Pensions)


Michael Page 420000.00 Hong Kong Dollar . HKD Per annum

2020-07-11 22:01:00

Job location Hong Kong, Hong Kong, Hong Kong

Job type: fulltime

Job industry: Other

Job description

About Our Client
Our client is one of Hong Kong's largest listed bank group with more than 80 years of history. Their major business activities include retail banking and wealth management, commercial banking, global banking and markets. Their market capitalisation has exceeded HKD $300 billion in 2019.

Job Description
* Review, follow up and investigate customer complaints and enquiries received via different
* Liaise with internal and external stakeholders in complaint handling and communicate with clients
* Make sure all complaints have been sufficiently investigated, analysed, and escalated where necessary
* Review on the effectiveness of preventive measures and provide recommendations for business improvements
* Monitor and keep track of the investigation progress of complaints within the required timeframe
* Run client servicing/complaint management skills training and workshops internally

The Successful Applicant
* Degree in Business Administration, Finance or other relevant subjects

* Strong communication skills in English, Cantonese and Mandarin with good written English and Chinese

* Working experience in Client Servicing within the financial services industry

* Good knowledge of MPF legislation and scheme administration process for its products

* Good analytical skills with critical mindset to conduct thorough investigation and analyse fact findings

* Ability to work under tight schedule and maintain high quality deliverables

What's on Offer
- Working days and time: Mon - Fri, 0900 - 1800

- Solid training and great learning environment

- Great chance to work with international staffers

- High chance of temp-to-perm conversion

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