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Telecoms Quality Agent


2019-07-31 19:37:55

Job location Warwick, Warwickshire, United Kingdom

Job type: contract

Job industry: I.T. & Communications

Job description

Telecoms Quality Agent, 6 Month FTC,

This role will be based out of the Warwick office with Travel to the East of the Country.

Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are telent have enabled the technology to make this happen.

With current annual revenues of £399M, 2,200 employees and 50 operational locations across the UK and Ireland, we are a leading technology company which designs and delivers solutions and services for organisations to create, improve and maintain their ICT, mission critical communications networks and operational systems, vital in the effective operation of the nation's infrastructure.

Role Profile:

Responsible for supporting and delivering defect free region on the telent Contract in both the short and long term.

In particular:

Deliver against the Quality Plan in conjunction with the Quality Manager
Facilitate and support the improvement of contractor's performance for quality
Improve right first time quality on both during and after constructionThe success of the region will depend on the whole team doing their job and getting the basics right first time and as such, there must be a clear understanding on the project's expectations on what we expect from our people and subcontractors.

Getting this right will ensure we achieve the highest standards with regards to Health & Safety and deliver a quality product in line with the contract.

The list of duties given below aims to set out what is important such that we deliver 'right first time', whist ensuring at the same time our trade contractors deliver what we expect from them.?


To support the Quality Managers & project teams in the delivery of project and business compliance by:
Taking responsibility for delivering the Quality audits and coaching across the region
Audit and implementation of coaching when trends defect show issues with contractors. In particular, review product quality procedures to ensure that there is adequate control of the quality elements and facilitate as necessary to progress and close out long term defects.
Supporting the Quality Manager to ensure that the region develops and embeds a quality behaviour, culture and performance improves.
Communicate the quality message across the Business
Provide advice on training requirements/availability to assist knowledge improvement with product teams.
Provide support to our supply chain managers and supplier partners.
Work with our clients and Support and respond in profession manner
Manage your own time and help plan your work to the Quality Managers goals.We'd be delighted to hear from you if you have the following skills/experience:

A good understanding of the Openreach network
Experience in work under your own initiative
Ability to audit and coach teams to improve quality
Familiar with Telecoms network systems
Systematic approach to achieve performance
Strong communication skills
IT skills to manage data and log daily progressThis position will require travel around the region and meetings with management, the client & the contractors involved on the contract.

Excellent employee benefits:

telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

33 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies including childcare vouchers
An employee-funded car leasing scheme
Occupational health supportWe reserve the right to close this vacancy once we have received sufficient applications.

telent is an equal opportunities employer and is committed to diversity and inclusion

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