Technical Specialist


Gulfshore Insurance

2019-09-05 00:36:12

Job location Naples, Florida, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

POSITION SUMMARY

Provide the best possible computing environment for all Gulfshore Insurance employees by designing, implementing, and maintaining an enterprise class systems infrastructure. Be part of the overall end user support team by providing second and third level resolution to help desk tickets. Train Gulfshore Insurance employees on current and new systems to ensure proper adoption and efficient use. Handle project management tasks and provide leadership on team and company-wide projects.

EXPERIENCE

4 years related work experience, or minimum 2 years of education in related discipline plus 2 years related work experience. Experience with organizing and managing projects. Microsoft, Cisco, Comp TIA a plus. Administrative experience in a corporate infrastructure required.

This position requires experience with administrative automation and/or solid development experience.

SYSTEMS

Maintain servers and workstations throughout all offices, performing routine and proactive procedures to enhance the network, maintain network security, upgrading software applications as needed.
Create methods to monitor and organize the network infrastructure.
Proactively make recommendations for new purchases to accommodate data growth and agency need

USER SUPPORT

Resolve tickets that have been escalated.
Reduce number of help desk support issues through education/training or through recommendation to management as potential areas of staff development

Provide after hours support on a rotating basis.
This position may require after hours work to complete projects as needed

PROJECT ADVANCEMENT

Assess true needs of end users and the agency as a whole. Recommend optimal solutions for discussion with other members of IT team.
Plan, communicate, and execute projects for the department. Minimize impact on the users while maximizing productivity benefits

EDUCATION/TRAINING

Technical/Professional

License/Certification Microsoft, Cisco, etc.

Four-Year Degree, preferred

PHYSICAL REQUIREMENTS

Heavy- Lifting, pulling, pushing, up to or over 25 pounds or moving, assisting and/or lifting items or awkward weights.

- provided by Dice

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