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Targeted Assessment Team Complaints Casework Officer


Anonymous 11.50 British Pound . GBP Per hour

2019-07-24 11:19:16

Job location Bradford, Yorkshire, United Kingdom

Job type: contract

Job industry: Administration

Job description

Our client is seeking a Targeted Assessment Team Complaints Casework Officer on the initial 1 month contract with the possibility of an extension.

Working Hours-

37 hours per week

Monday - Friday

Pay Rate-

£10.95 p/h

Job Purpose-

To deal with complaints from Members of Parliament, Elected Members, parents/carers (and their representatives), children and young people with Special Educational Needs and/or Disability in line with statutory requirements as detailed in the Children and Families Act 2014 and the Code of Practice January 2015

Skills and Experience-

- Experience of investigating and responding to complex complaints.

- Experience of working within a complaints process of several stages.
- Ability to analyse complex complaints and draft responses for sign off by relevant Officers
- Understanding of the needs of vulnerable children and young people with Special Educational Needs and/or Disabilities (SEND).
- Ability to communicate effectively and sensitively with vulnerable people.
- Proven ability to 'self start' and organise a complex workload and work to strict statutory deadlines.
- Strong communication skills, written and verbal

- Knowledge of SEND Services Knowledge of Education, Health and Care Plans and EHC Assessments

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