Syteline ERP Analyst


EDI Specialists, Inc.

2019-09-05 00:35:17

Job location Bedford, Ohio, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

SUMMARY :
This position supports users of various software applications by optimizing functionality of business software and their surrounding business processes. This includes fielding and handling development, troubleshooting, and process-change requests. Integrate IT as a part of the local operation and as a business-solution provider. The role also has oversight of the ERP applications and network infrastructure.

RESPONSIBILITIES:

  • Provide ERP process/application support and expertise to users and teams both onsite and in the field.
  • In conjunction with the on-site IT Technician, provide oversight of the network infrastructure working with them and outside vendors insuring maximum up-time and performance in supporting the needs of the business.
  • Scope and prioritize business process and software application projects
  • Work with users to optimize their knowledge and use of software application functionality
  • Champion standardized best-practices across the organization.
  • Identify and assist in implementation of necessary system and reporting modifications & development, and ensure consistency across the organization
  • Serve as mentor and overseer for local representatives on super-user group(s).
  • Serve as the IT go-to person for questions & issues relative to the functionality of software applications and ensure that users are utilizing the application properly and thoroughly.
  • Lead user-teams on new projects or initiatives for developing or modifying software. Administer functional security within applications.
  • Drive IT spirit as a service center focused on needs of the internal and external customer.
  • Support all Sarbanes-Oxley and IT policy requirements.
EXPERIENCE AND SKILLS:
  • 5+ years of IT experience with a focus on ERP applications
  • Tier 1 or Tier 2 ERP experience (Infor Syteline ERP experience preferred)
  • Experience with other applications such as EDI, SQL, SSRS, Crystal Reports, MS Office, etc. preferred
  • Prior successful track record of leading multi-function, multi-requirement projects.
  • Ability to translate business / user needs into system requirements is essential.
  • Applied business experience in an IT support role for a manufacturing company is highly preferred.
  • Above-average written / verbal communication & interpersonal skills, multi-tasking skills and strong customer service orientation required.
- provided by Dice

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