SUPV FRONT OFFICE HARRAH'S AC


Caesars Entertainment

2020-10-12 20:16:55

Job location Atlantic City, New Jersey, United States

Job type: fulltime

Job industry: Hospitality & Tourism

Job description



JOB SUMMARY:

• Responsible for the day to day activities of the Front Desk area of the Hotel for Harrah's Atlantic City

DIRECTLY SUPERVISES:

Representative Guest Services

Controller Rooms

Specialist Player Services

Diamond Ambassador

Trainer Front Office

**Atlantic City Operations

KEY JOB FUNCTIONS:

• Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment

• Verifies pre-approved room comping levels and authorizes changes for any incorrect information

• Ensures that customer problems/complaints are handled in an effective, courteous manner

• Responsible for the motivation, continual training and empowerment of employees

• Ensures that all staff behavior and appearance are in compliance with established policy

• Processes discrepancy reports, rate variations and credit reports

• Coordinates the ordering and reconciliation of package coupons

• Partners with Housekeeping and Casino Marketing departments to ensure timely guest check-in and maximum occupancy

• Creates Total Rewards accounts for new players and issues duplicate Total Rewards cards in accordance with established guidelines

• Ensures cleanliness, organization and safe condition of hotel lobby and storage areas

• Maintains knowledge of hotel, community and special events in order to provide guests with needed information

• Maintains accurate employee records and files

Job Requirements:

EDUCATION and/or EXPERIENCE:

High school diploma or G.E.D. certificate required. Two years front desk experience



QUALIFICATIONS:

• Outstanding customer service, organizational and communication skills; professional appearance

• Knowledge of casino/hotel industry preferred

• Excellent team leadership and communication skills



WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

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