Shift Supervisor/Concierge (NWDII-601)
Volunteers of America Greater New York
Bronx, New York, United States
Job type: fulltime
Job industry: Hospitality & Tourism
Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city's poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.
VOA-Greater New York services extend to survivors of domestic violence; individuals and families - including veterans - experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth.
VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization's responsiveness, creativity and life-altering work.
Many of VOA-Greater New York's programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization's signature community service campaign that ensures every student who calls a NYC shelter "home" has a new backpack full of supplies in time for the first day of school.
The Shift Supervisor/Concierge assists clients and guest ensuring that their requests are met. They coordinate the non-clinical needs of families and guest, by greeting, managing, maintaining security and coordinating the operations of the client care team. The Concierge orients clients to the program and engages clients in services, protect client rights, promotes client and coworker safety and clarify facility rules.
The position requires a high school degree or GED with at least two years of relevant experience. This position requires a valid state driver's license with a safe driving record that meets agency policy. Must maintain agency authorized driver status.
This position does have supervisory responsibilities.
The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.
1. Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
2. Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
3. Oversee client participation in daily program activities. Provide optimal customer service.
4. Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
5. Accept new clients in electronic records database.
6. Provide emergency response including crisis management, first aid, CPR and fire response as needed.
7. Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
8. Perform other related duties as requested.
Expected Results of Principal Responsibilities:
1. Front desk activities are performed accurately and completely. Front desk activities are accurately documented.
2. Building safety is monitored and maintained.
3. Client activities operate professionally, and clients are engaged. Positive relationships are fostered.
4. Clients receive accommodations and services in accordance with established procedures.
5. New client information is reviewed, accepted promptly and maintained in records database.
6. Emergency resident needs are met and incidents properly documented.
7. Incident reporting is timely and accurate. Safety hazards and emergency situations are handled, safely, promptly and professionally.
8. All other related tasks are completed on time and accurately.
While performing the duties of the job, the employee will be in a residential shelter environment.
While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers, clients and/or vendors. This position requires sitting, standing and walking. The employee must occasionally lift and/or move items up to 20 pounds.
Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.
This is a full-time position.