Service Executive - Season Tickets


2019-06-28 17:31:01

Job location Ontario, California, United States

Job type: fulltime

Job industry: Community & Sport

Job description

Position Summary:

The Service Executive, Season Tickets is extremely proficient in customer service, retention and cross selling to Ontario Reign current Season Ticket Members and prospective new fans. This individual will be responsible for developing relationships with Season Ticket Members in order to gain revenue by renewing season tickets, selling new season tickets and cross selling group & mini plan tickets to Inland Empire businesses and families for the Ontario Reign Hockey Club of the American Hockey League (AHL).

Essential Functions:

  • Manage the day-to-day tasks of season ticket accounts by renewing and increasing accounts
  • Provide highest of service excellence, both in individual interactions with Reign fans and in joint efforts with fellow Reign Account Executives
  • Proactively work to increase customer loyalty and renewal percentages and generate additional revenue for the Club
  • Conduct high amounts of service calls on a daily basis
  • Generate new revenue referrals through up-selling, cross-selling, and uncovering account referrals
  • Make a minimum number of touch points per Season Ticket account per year, depending upon profile of each account to include arena seat visits
  • Aggressive prospecting in order to generate new business relationships
  • Provide prompt, thorough, and courteous responses to all inbound customer communication - phone calls, emails, mail, etc.
  • Respond to all Season Ticket Members needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions
  • Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
  • Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty
  • Perform "game day" responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables

Required Qualifications:

  1. A minimum of Mid-Level Non-Exempt 2-4 years of related work experience
  2. A minimum education level of a BA/BS Degree (4-year)
  3. Ability to provide an outstanding level of customer service
  4. Outstanding listening, written, and verbal communication skills
  5. Quality presentation skills - ability to create, analyze, interpret, and present reports and correspondence
  6. Highly organized, resourceful, detailed-oriented, quick learner and time management skills
  7. Ability to professionally communicate and interact with all levels of management
  8. Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
  9. Ability to professionally handle highly sensitive and confidential information
  10. Knowledge in Archtics/Ticketmaster or other ticket software preferred

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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