Service Desk Analyst - fluent in French & Italian


2019-01-11 20:10:34

Job location Nantgarw, Cardiff, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

Service Desk Analyst - French & Italian Speaking

Up to £20,000 p/a + company benefits (DOE)

My client, based near Cardiff, have an exciting opportunity for a multilingual professional to join their global company.

The Service Desk Analyst will be providing 1st line IT support to several different users - a full training programme will be provided.

As a Service Desk Analyst, your main responsibilities are as follows:
• Logging information on tickets and calls received and maintaining detailed and accurate records as per the service guidelines
• Receiving and managing calls/tickets from customers via the telephone and email
• Providing users with excellent customer service in French, Italian and English
• Communicate effectively (verbally and in writing) with company stakeholders (e.g. clients, third party, internal users)
• Interpret instructions, issues arising, and implement actions according to administrative policies and procedures

The ideal Service Desk Analyst will possess all of the following attributes:
• French speaking - native or graduate level
• Italian speaking - native or graduate level
• Keen and enthusiastic individual with an interest in IT

If this role sounds right for you and you'd like to know more then please contact me on with a copy of your CV.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies

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