Service Delivery Manager visa can be sponsored for this job

Carrick Recruitment

2017-07-13 05:13:27

Experience Level (years): 3

Job location Dublin, Dublin, Ireland

Job type: fulltime

Job industry: Computer

Job Contact: Eddie Walsh

Job description

Are you a bit fanatical about service excellence? A little bit over the top maybe when it comes to your customer satisfaction? Don’t worry, out client is also! We have a brand new position available for an ‘over the top’ Service Delivery Manager!

You will have the chance to join a leading Irish IT company that is expanding constantly and seem to be winning a new award each week for the service they provide. If you want to join this type of team then keep on reading.

As the Service Delivery Manager, some of your ‘over the top’ responsibilities will include:

  • Drive service excellence for multiple key clients
  • Take responsibility for SLA’s & customer satisfaction
  • Always looking at new initiatives to improve service delivery
  • Act as key escalation point for issues as they arise
  • Take charge of problems and change management requirements
  • Manage relevant projects as they arise
  • Operate within ITIL Service Management procedures
  • Meet with your clients and build a strong rapport and understanding of their operations

It would be ideal if you have the following experience:

  • Knowledge of ISO 9001 / 27001 & 20000
  • Great relationship building skills and a fanatic when it comes to providing customer service
  • Be capable of managing disputes and own the resolution process
  • Strong report writing and communication skills
  • Experience with SLA & KPI writing
  • Previous experience in client facing role
  • 3+ years’ relevant experience
  • Strong presentation skills
  • Technical qualification and ITIL certified
  • IT infrastructure management experience would be great
  • IT Security knowledge
  • Ability to take responsibility for and manage projects
  • Great team player with positive and motivated attitude

If this sounds like you then we need to talk! This is a superb employer that believes in investing in your career and developing your skillset through constant training and career development. If you want to join a progressive company with ambitious expansion plans then call us today. Phone Eddie on 01 2548105 or

Inform a friend!