Service Center Technician

Technosmarts Inc

2019-09-05 00:35:18

Job location Saint Louis, Missouri, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Service Center Technician


Fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.

Typical activities include:

  • Event Management
  • Service Request Fulfillment
  • Incident Management
  • Problem Management
  • Access Provisioning
  • Continual Service Improvement
  • Provides IT user support using a problem-resolution system and/or standard screens, scripts, reference guides, and procedures
  • Handles service requests that are predominately routine but which require skilled use of standard screens, scripts, procedures and references
  • Requires general knowledge of company products and services
  • Applies training and/or experience to resolve specialized or more complex Tier 1 problems
  • Requires ability to skillfully navigate problem resolution system and other related applications
  • Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)
  • Ability to troubleshoot and resolve technical support questions of customers
  • Knowledge of networking,
- provided by Dice

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