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Senior Manager, Digital Project Management (Business Banking)

Bank Of China (Hong Kong) Limited

2020-09-09 10:02:00

Job location Hong Kong, Hong Kong, Hong Kong

Job type: fulltime

Job industry: Other

Job description

Job Responsibilities:

  • Be business owner to define project scope, develop business case, solicit management buy-in, propose user requirement, monitor project implementation and ensure seamless deployment to business banking customers
  • Define customer pain point and develop digital journey and translate them into process re-engineering and system enhancement opportunities
  • Establish a digital drive sales and services model leveraging new technology, such as Chatbot, mobile banking, online applications
  • Engage various stakeholders from products, channels, IT, operation, risk etc and make business decision to resolve problems during project implementation.
  • Manage project rollout with a clear line of sight on customer experience, training and frontline communication
  • Standardize and streamline business processes across various customer touchpoints , apply relevant methodology to automate and digitalize the workflow in order to improve customer satisfaction & business efficiency
  • Keep abreast of latest technology and recommend relevant business applications
  • Harmonize BOCHK internal resources to ensure quality project deliverables to various stakeholders
  • Lead the development of the future mode of banking operation in fintech environment
Job Requirements:
  • Degree or above in Business Administration, Marketing, Finance or related disciplines
  • At least 8 years' solid working experience in project, process and channel management in financial industry
  • Excellent influencing skills, with the ability to engage key stakeholders and cascade message to senior management
  • Familiar with financial products, operations and sales & service quality enhancement
  • Attentive to details and strong drive for continuous improvement & rich sense of customer centricity
  • Tech savvy and able to translate business needs to IT requirement
  • Exposure in commercial banking business will be a plus
  • Less experienced candidate will be considered as Manager role

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