Reverse Resolution Specialist

Bartech Group

2020-10-12 20:19:30

Job location Irving, Texas, United States

Job type: fulltime

Job industry: Banking & Financial Services

Job description

Job Description

If you are an experienced Reverse Resolution Specialist looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation's biggest companies. Our client has a need for a Reverse Resolution Specialist. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Reverse Resolution Specialist

Job Responsibilities

Your specific duties as a Reverse Resolution Specialist will include:

  • Compensation (Range): $17 / hour
  • The Reverse Resolution Specialist is responsible for conducting sensitive customer discussions upon death to educate heirs regarding liquidation options including selling, paying off and deeding the property to client.
  • Compares and evaluates possible customer servicer solutions, and decides which to recommend to customers to best meet their needs and circumstances.
  • Responsible for prompt and accurate response to Reverse Mortgage servicing questions and concerns.
  • Input data and verify information as it pertains to processing telephone draft payments.
  • Properly document each customer interaction in the servicing system.
  • Discuss both income and expenses with customers or authorized third parties to determine appropriate foreclosure prevention options within applicable investor and regulatory guidelines.
  • Perform loan-related mathematical equations.
  • Adhere to scheduling guidelines to ensure proper phone coverage.
  • Maintain a strong quality assurance approach with every phone call
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.
  • .Other duties as assigned.

Reverse Resolution Specialist

Job Requirements

As a Reverse Resolution Specialist you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred.
  • Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of the job.
  • Minimum of 1 year experience of mortgage customer service background or customer service experience in a banking or financial services environment preferred.

Reverse Resolution Specialist


As a Reverse Resolution Specialist with Bartech, you will be working through an established and respected staffing organization with 41 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Reverse Resolution Specialist Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

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Applicant must be eligible to work in the US for immediate opening.

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