PTC Incident Coordinator
Kansas City, Missouri, United States
Job type: fulltime
Job industry: I.T. & Communications
PTC Incident Coordinator
This position will be responsible for incident troubleshooting on the Positive Train Control (PTC) and Energy Management System (EMS) incident management support desk. This will include analysis, troubleshooting and resolution of PTC/EMS incidents effecting train operations.
Monitors Positive Train Control (PTC) and Energy Management System (EMS such as AESS (Automatic Engine Shutdown System) and Trip Optimizer) incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, with proper team assignment, and thorough updates completed for all relevant incident data within the corresponding ticket. Creates the ticket and troubleshoots, reaching out to signal, dispatch, telecommunications or other groups as necessary;
Portrays a Command and Control presence while managing critical incidents with ability to maintain composure in a fast paced, high volume and pressure environment and exhibit exemplary customer service skills when working across diverse organizations;
Monitors PTC and EMS systems and assets: (i.e., Waysides, Locomotive, Faults, Connections, Radio, Help Desk, Back Office, Events, Trains, etc.);
Requires the ability to work on a rotating shift basis, and 24/7 availability is required to include weekends and holidays.
Exemplifies company Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.
Bachelor's degree in Computer Science, Information System, Engineering, Operations or similar technical discipline.
Two (2) years railroad experience, or relevant technology related experience, or one year of PTC incident management experience.
or equivalent combination of education and experience.
ITIL Certification or equivalent is preferred.
Understanding of railroad operational processes as it relates to Locomotive, Signal, and Communication Processes, Train dispatching, and understanding of general code of operating rules.
Essential Functions :
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
This job operates in a 24x7 setting, and the ability to work rotating shifts is mandatory.
Interested candidates please send resume in Word format to Please reference job code 63741 when responding to this ad.
GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.
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