Project Manager -Customer Experience

Precision Task Group Inc

2019-09-05 00:36:09

Job location Houston, Texas, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Precision Task Group is seeking for a Project Manager with Customer experience for a contract role in Houston, TX

Job Description:
Customer experience is an important differentiator for the Polymers business as we are selling a commoditized product. Several initiatives have been identified that need managing over the coming months to ensure delivery by the time the plant starts up.

The PM will have following accountabilities:
Plan, execute, monitor, control, and close all aspects of the project lifecycle.
Rigorously manage scope through a structured change management process to ensure commitments are achieved within agreed time, cost, and quality parameters with focus on delivering the business benefits.
Create and validate financial forecasts and provide ongoing reconciliation of resources and expenditures.
Proactively analyze risks and variances against plan to assess trends threatening agreed scope, time, cost, and quality commitments. Identify signs that a project may be at risk and escalate quickly and appropriately.
Ensure appropriate stakeholder change and communication plans and engagements are developed and executed.
Partner with business stakeholders to define success metrics and criteria and to identify, measure, and track planned vs. achieved benefits.
Apply Client project management and IT control/assurance methodologies, standards and processes including architecture, information risk management, and transition to support.
Create a motivated high-performing team through team building, information sharing, workload management, and appropriate recognition. Develop the skills of team members through coaching and delegation.
Establish and maintain appropriate and effective Governance structures and procedures to obtain resources, drive decisions, resolve issues, and deliver project objectives.

Skills & Requirements:
Integration and execution planning of customer experience design solutions
Knowledge of implementing digital platform (i.e. microservices, API s, etc.)
Integration with CRM (Salesforce) and ERP (SAP)
Aligning stakeholders across Shell
Both external customer and internal Shell stakeholder facing
Relevant Years of Experience 10+ Years

Special Challenges:
Quickly earn the trust of sponsors and key stakeholders.
Resolve conflict and deliver tough messages with grace.
Execute and drive decisions despite limited information.
Motivate and advocate for the team while removing barriers so that the team can complete its objectives while managing pressure.
Work virtually in a diverse global organization and with major outsourced suppliers of infrastructure and application services.
Tailor stakeholder communications material and level of detail to the audience.
Remain focused and productive under pressure and recover quickly from setbacks.
Balance execution efficiency with risk mitigation, value delivery, cost, and quality.
Understand and apply the terminology, metrics, and calculations relevant to business-specific measures and KPIs, such as return on investment (ROI), stakeholder value, benefits realization and capability improvement.
Able to manage several smaller projects at once.

If you are interested at this role, please share your resume to or contact me at

- provided by Dice

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