Detroit, Michigan, United States
Job type: fulltime
Job industry: I.T. & Communications
Stefanini is looking for a Process Writer who will serves as the highest level of technical expert within technical writing by directing and managing technical writing projects. May act as a first-level supervisor in evaluating lower level staff's performance.
Responsible for preparing and reviewing text for printed and on-line manuals and related technical documentation, and is accountable for ensuring all written text is complete and accurate. Applies an understanding of customer requirements and the end-users' level of technical aptitude when writing or editing documentation. May serve as a team lead or technical expert for a project section or an entire project. Interviews developers and other experts to understand design and test specifications, diagrams, and schematics.
Level Scope: Has thorough understanding of technical concepts required for specialized field. Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems. Provides work leadership to others. Interfaces with senior management to provide and obtain information and to build consensus regarding project direction.
Customer Service Orientation: Takes action to resolve customer problems or concerns in a timely manner that exceeds normal expectations. Makes self fully available, especially when customer is going through a critical period. Keeps customers up-to-date about progress of projects or problems/issue resolution activities. Maintains clear communication with the customer regarding mutual expectations and monitors customer satisfaction.
Communications: Communicates in a manner that conveys credibility and confidence that he/she will deliver on the customer s needs. Interacts closely with the customer to understand his needs or requirements (e.g., asks intelligent questions, verifies understanding of issues).
Teamwork: Encourages and supports others to perform their jobs more effectively (e.g., provides advice, tools and/or resources). Actively facilitates group processes during team meetings; encourages participation from all team members.
Knowledge Application: Demonstrates a deep understanding of emerging technologies and trends that could impact the field and the business. Identifies the adoption of external best practices regarding technology application.
Business Acumen: Drives toward the achievement of business results in a manner that focuses on profit, service, and value provided to the customer and ResCap. Applies knowledge of IT industry and key external environment changes (e.g., market trends, technology, global factors) to advise customers and provide forward reaching solutions.
Level Specific Competencies
Flexibility: Alters normal procedures to eliminate lateral roadblocks to get a job done and/or meet a customer request.
Problem Solving: Makes complex ideas or situations clear, simple, and/or understandable. Assembles ideas, issues, and observations into a clear and useful explanation. Restates existing observations or knowledge in a simpler fashion.
Initiative: Takes or directs persistent, repeated and varied actions to overcome technical or people obstacles, rejection or failure. Sustains action bias over a long period, even in the face of adversity. Sees barriers as challenges or opportunities. Acts as a model for initiative to others by consistently pushing the performance envelope.
Professional Development: Consistently seeks to develop self and skills needed to be prepared for future opportunities and be among the best in his/her field. Constantly challenges self to significantly improve job-related capabilities; communicates these expectations so that he/she is held accountable.
Education and Experience:
BS and 6 + years or equivalent
(1) Ability to serve as a team lead, supervise, and manage projects effectively
(2) Ability to understand the customer's technical requirements translate their requirements into technical documentation
(3) Excellent written communication skills in relation to technical documentation
(4) Expert knowledge of technical platforms and development life cycles
- provided by Dice