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Private Residential Move Manager


2019-07-26 11:20:37

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: Other

Job description

An international move management company has an immediate opening for an experienced international move manager to join their private moving services team at the London Headquarters.

The Role: Move Manager, Private Team, London [MPI-01086]

• Coordinating all aspects of the removals process from start to finish - produce quotes, maintain files, pricing, prepare all necessary export and import documentation accurately
• Proactively assist clients with all queries, seeking out information when not known
• Seek out opportunities to sell services
• Ensure the efficient delivery of the removals process
• Look for ways in which quality can be improved sharing innovative ideas with the team
• Establish and maintain a good working relationship within the team, other departments, agents, subcontractor and suppliers
• Anticipate potential issues and responds to complaints by escalating where appropriate
• Ensure relevant parties receive the necessary documentation in a timely manner
• Ensure client satisfaction by providing seamless service
• Assist team with problem solving and sharing information
• Deal in an ethical and honest manner at all times

Candidate Requirements:
• Previous experience of coordinating private international moving services (minimum 12 months)
• Excellent customer service
• Excellent communication, administration and time management skills
• Work well under pressure
• Be very well organised with the ability to adapt to changing circumstances as required
• Experience of dealing with customer over the telephone or face to face
• Ability to listen, problem solve and find innovative solutions
• IT Literacy (Microsoft Office)
• Accurate costing - numeracy and attention to detail

The successful candidate will pride themselves in providing high levels of customer service and be willing to go the extra mile.

Remuneration guide: Up to £28k per annum

MPI Ref: MPI-01086

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