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Operational Support Team Leader


Anonymous 35000.00 British Pound . GBP Per annum

2019-07-24 11:20:03

Job location Bristol City, Bristol, United Kingdom

Job type: contract

Job industry: Call Centre / CustomerService

Job description

We have an exciting opportunity for an Operational Support Team Leader to join our client's team in Bristol on a fixed term contract.

Location: Bristol

Salary:£28,000-£35,000k

Hours: Full time (Monday-Friday 9am-5pm)

Contract: Fixed Term until May 2020

About the role:

The team you will be leading sit at the forefront of our client's business, receiving queries from potential new applicants as well as ensuring they are suitable to join the scheme. You will need to be a great coach and be able to spot opportunities to develop sales and process improvement.

Key responsibilities

Manage the team's workflow and plan for future requirements
Be accountable for co-ordinating and supervising the daily activities of the team
Drive the team to achieve targets
Develop the team so that they are competent and that they deliver to expected standards
Be a sounding board for ideas and to give advice and assistance as and when required
Act as the key point of contact to ensure the smooth onboarding of clients
Support the Operations Manager in creating a motivational and supportive working environment

About You

You will be an experienced people manager who enjoys coaching and developing your team in addition to conducting regular one to ones and performance management. You'll be skilled at communicating with internal and external stakeholders. You will be highly organised and enjoy working in a busy and lively office environment. With an analytical mind you'll monitor progress, forecast results and plan for future requirements.

What we offer in return

In addition to a competitive salary our client offers benefits including life assurance and a pension scheme. It's a very friendly office so expect to make new friends.

Does this sound like your next Team Leader role? If so, we'd love to hear from you.

Spec Recruitment:

The team at Spec Recruitment are a passionate, dedicated and unique team of experienced recruitment consultants who genuinely love what they do! They aim to make your job search simple and pride themselves on standing out by bringing a personal and unique touch to recruitment. When Spec Recruitment receive your application, they will also consider whether there are other opportunities that may interest you, but feel free to apply for all roles that suit your needs. Please note, Spec Recruitment is acting as an Employment Agency in relation to this vacancy.

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