Onboarding / Retention Specialist


2018-12-07 16:32:16

Job location Salt Lake City, Utah, United States

Job type: fulltime

Job industry: HR / Recruitment

Job description


Full-Time Onboarding / Retention Representative
Launch Logistics LLC dba Unishippers - Salt Lake City, UT

Unishippers is looking for motivated, dedicated individuals to fill our open Onboarding/Retention specialist positions! Come join an exciting, rapidly-growing team in the third-party logistics world!

Unishippers has been in business for 30 years and is the largest 3PL in the country. Our franchise has grown from 0 to 100 employees in our first two years of business, and we plan to grow to 300 employees in the next two! We also just moved into our brand new, multimillion dollar building in Midvale, UT - complete with a rooftop patio, foosball and ping pong tables, and an unbeatable culture!

Position Summary:

Reports to Director of Retention. The position is responsible to correspond with newly acquired customers from previous franchise owner and guide them through the transition process. Conduct follow-up calls to customers to optimize the customer transfer process and document responses. Responsible for identifying and understanding existing customer's needs, opportunities to cross-sell and up-sell. Maintain accurate Excel Spreadsheets on account activity for management reporting. Conduct web-based demonstrations of company products and software with new clients as needed. Conduct courtesy phone calls to inactive clients to identify and resolve any issues that they may be experiencing with the service. This position requires excellent written and verbal communication skills, organizational skills, flexibility, research and analysis skills, strong and attention to detail including follow through.

Essential Functions:
    • Contact newly acquired client and assist them through the franchise transition process
    • Contact inactive clients to identify and resolve any issues that might be inhibiting their use of the service
    • Reviewing and validate information collected
    • Conduct web-based demonstration of company products and software with clients
    • Collect and enter information into company CRM and MS Excel Reports using results from client interaction
    • Identify cross-sell and upsell product opportunities
    • Communicate with all company departments including management, customer service and sales
    It is expected that the individual in this position shall perform other duties as assigned by their supervisor or management.
Skills/Experience Requirements:
  • At least a year or more of customer service skills or account management
  • Analytical skills
  • Excellent verbal and written communication skills
  • People skills
  • Organization skills
  • Strong attention to detail including follow through
  • Computer proficiency with MS Office, including MS Excel.
  • Shipping industry knowledge preferred (Express and/or Freight.)
Education Requirements:

· High school diploma or equivalent.

Job Type: Full-Time
Pay: $30K-32K a year

Inform a friend!