Night Auditor/Overnight Front Desk Agent
TownePlace Suites Kent
Kent, Washington, United States
Job type: fulltime
Job industry: Administration
OUR STORY:If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer!Rule #2 - Bring a good attitude to work with you every day and take pride in your work!Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS?Fun, team-oriented environmentFull-time and part-time positions available to meet your needsGreat opportunities for growthCommunity InvolvementDiscounted hotel staysRecognition and awardsPaid time offBENEFITS:We offer eligible employees a number of benefits to enhance their health and well-being:Group insurance, including medical, dental, vision and company-paid life insurancePaid time off including vacation days, sick leave and holidaysCompany-matched 401(k) plan Voluntary benefits including short term disability, accident, life and critical illnessLife enrichment benefits including hotel benefits, leadership development program and more!JOB OVERVIEW - NIGHT AUDITOR:Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay.A TYPICAL SHIFT:Review daily transactions and checklists for completion and accuracy.Ensure all guests are served promptly and courteously.Apply problem solving skills to resolve guest issues to their satisfaction.Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.Ensure emergency notification procedures are followed in the event of issues taking place overnight.Communicate effectively between all shifts and departments.REQUIREMENTS:Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.POTENTIAL CAREER PATH:Front Desk Supervisor - Front Office Manager or Administrative AssistantInnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law.