Manager, Sales Operations
New York City, New York, United States
Job type: fulltime
Job industry: Sales & Marketing
Masterworks is a platform for investing in blue-chip, multi-million dollar artworks. The company has over 20,000 investors signed-up on its platform and is growing quickly.
"Blue-chip" (defined as the top 100 artists in terms of sales volume) has outperformed the S&P 500 by 180% since 2000. Prior to Masterworks, the only way to allocate to fine art is to purchase multi-million dollar paintings. We now make it possible for anyone to allocate to this asset class.
Position and Responsibilities Overview:
We are seeking a Manager of Sales Operations with experience managing operations around inbound and outbound teams. The current sales team is 4 individuals, growing to 6-9 individuals over the next 12 months.
Currently, all investors looking to join the Masterworks platform must sign-up and schedule a phone call with a sales representative. Each day, our sales team has 100+ calls with potential investors to educate them on the asset class. Over the next several months, we would like to scale that to 300+ calls per day.
The successful candidate will possess leadership in sales operations and management to make our sales process more reliable and effective. These qualities include:
Strong product and technical knowledge with sales CRMs. Knowledge of Hubspot is a plus.
Instituting sales process for a high-volume inbound team.
Monitoring all investor communications (phone, email, etc.) to make sure they are handled correctly with constant coaching and oversight.
Creating and optimizing commission plans to incent the right behaviors over time.
Optimizing sales scripts to product better results.
Creating and monitoring KPI's (calls, investments started, and other funnel metrics).
Requirements or Skill Sets:
5+ years of sales operations experience for an inbound or outbound sales organization.
5+ years of experience in operating and working with sales CRM tools such as Salesforce, Hubspot, or others.
Experience working for a start-up.
Interest in the art industry a plus.
Hard-driving achiever, with a balance between sales process and results-orientation.
Excellent verbal and written communication skills.
- Must be in the NYC area.
- Must be eligible to work in the US - no exceptions.