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Kids Club Attendant

New job

Waldorf Astoria Hotels & Resorts

2021-06-17 04:45:10

Job location Ras al-Haymah, Ras al-Khaimah, United Arab Emirates

Job industry:

Job Contact: Waldorf Astoria Hotels & Resorts

Job description

This position is responsible for overallcare, hospitality and service given to our younger guests (3-12)throughout their stay, to create unforgettable memories of theirholidays and specifically in assisting the Kids Club Activities,toddler’s daytime child minding service, baby-sitting andhosting at the Kids Club. What will I be doing?   · Followpre-opening, opening, closing and post-closing operationalprocedures at the Kids Club  · Welcome families and register children at theKids Club , handling reservations and payments, up-selling the KidsClub services and performing related administrativeduties. · Organize and accompanychildren activities according to the Kids Club concept, alwaysproviding safe care and a personalized and intuitiveservice. · Handling kids clubconsumables and mershandising stock, managing availablematerial · Coordenate in-roomentertainment game rental with Concierge· Assist with creating the Kids Club storiesand preparing taylor made exepriences for Kids· Assit on organizing kids experiences withother departments · Assist oncoordenating child amenities and Kids Club gifts· Personalized child minding services (evenningbaby-sitting and toddler’s daytime service)· Organizing and accompanying the Kids Cluboutdoor activities, swimming-pool activities and kidssports · Using CRM tool, observingyoung guests’ special requests and preferences· Request the Kids Club cleaning or maintenancewhen necessary What are we lookingfor?  A Kids Club Attendant serving Hilton Brand Hotels isalways working on behalf of our Guests and working with other TeamMembers. To successfully fill this role, you should maintain theattitude, behaviours, skills, and values that follow:  High SchoolGraduate or equivalent required Must maintaina neat, clean and well-groomed appearanceIntermediate English language skillsBasic computer knowledge It would be advantageous in this position for you todemonstrate the following capabilities and distinctions: Previous customer serviceexperience

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