Junior/Network Operations Center Engineer

CallSource, Inc.

2018-10-12 05:18:38

Job location Westlake Village, California, United States

Job type: fulltime

Job industry: Engineering

Job description

THIS JOB IS FOR OUR OFFICE IN WESTLAKE VILLAGE, CALIFORNIA 91362. Compensation is $19.00 to $25.00/hour.

The NOC Engineer position requires a technically skilled, highly motivated individual with technical and problem solving skills, who will be responsible for responding to all service interruptions or performance problems. The NOC Engineer consults with the appropriate Carriers and IT teams to resolve problems. The NOC team works closely with all support teams and members of the Engineering team to develop a strong all-round understanding of systems and networks. This candidate must be an eager and fast learner, exhibit clear communication skills and use initiative to tackle a broad range of problems. NOC Engineers must be willing to work holidays, weekends and evenings on a rotating schedule.

  • Perform daily system checks to ensure critical systems and services are operational
  • Respond timely to all service interruptions or performance problems
  • Track all trouble tickets and ensure resolution and closure of issues/problems
  • Provide monitoring, escalation and status reporting of network servers including Linux, Asterisks, and Windows
  • Schedule flexibility with ability to work non-standard business hours
  • Use ourCRM (SalesForce) to track work and call logs
  • Must have strong troubleshooting and multitasking skills
  • Strong communication skills - written and verbal
  • Must possess a keen analytical and structured approach to problem solving
  • Ability to prioritize workload and meticulous attention to detail are key skills for this job
  • Linux, Asterisk, Nagios, Cacti, and CRM experience highly preferred
  • Command line experience is required
  • Knowledge in VoIP Technologies
  • Knowledge and understanding of Virtualization
  • Knowledge and understanding of network and server monitoring tools
  • Proven ability to work independently
  • Willingness to learn in a fast-paced environment
  • High School Diploma or equivalent required
  • Associates Degree in related field strongly preferred
  • Physical requirements for this job are: intense computer work and sitting at desk

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