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Italian Speaking MICE Project Manager - All Markets


Anonymous 32000.00 British Pound . GBP Per annum

2019-07-26 11:20:30

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: Other

Job description

Are you passionate about event management and organising travel for incentive and corporate groups? Our client is looking for an experienced MICE executive from a UK DMC background.

Ideally you will already have at least 2 years experience of incoming groups and incentives/conference sales/operations experience as well as be fluent in Italian or Spanish.

We are looking for a proactive, out-going individual who can bring a new dimension to the team to help us serve all our client's meeting and group travel requirements and drive the business forward.

Summary of Role:

*To look after the Italian Incentive Market
*To produce competitive Incentive quotes for your clients and ensure that your team are doing the same.
*To ensure that a healthy conversion rate is achieved at all times
*To ensure that all quotes are sent out within guidelines given
*To ensure that a healthy conversion rate is achieved at all times
*To keep you product knowledge up to date at all times
*To build relationships and maintain a great working relationship with your clients.
*To build relationships with all suppliers and ensure that you have excellent knowledge of any service that is offered.
*To build and maintain a good working relationship with your team
*To assume all responsibility for your clients pending and confirmed groups.
*To manage a small team of Incentive Account Executives
*To prepare reports for management on a monthly basis and attend management meetings.

Breakdown of role:

*To acknowledge and qualify (via phone) all new requests
*To make sure that all offers are sent out in our standard format and are all entered into tourplan and that any amendments etc are all tracked in tourplan as well
*To ensure that your offer is creative, innovative and unique.
*To keep a log of all quotations and cancellations.
*To ensure that all offers are followed up immediately and then within one week of sending and then after that as per option date given.
*To organise and participate in any client fam trips that need to take place in order to win or facilitate a booking.
*To maintain good relationships with all clients and ensure that any promises/deadlines that are made to them are kept.
*To keep abreast of who our competitors are, who they work with both clients and suppliers and what they are offering
*To build relationships with suppliers and ensure that your product knowledge is kept up to date at all times.
*To buy under-budget(without compromising on quality) where possible in order to increase the margin.
*To send invoices on time to clients and ensure that all payments are made within time guidelines.
*To liaise with accounts on all supplier payments and ensure that they are paid in advance of group arrival if this is what has been agreed.
*To never let a group travel without payment.
*To ensure all your files are kept in a organised manner that enables others to cover for you if the need arises
*To deal with complaints as and when they arise in a professional manner
*To take your turn in the emergency phone rota
*To be aware of all Hotel, venue etc. special offers on the incentive market that may help us secure business

Key skills required:

*Fluency in English/Italian essential, a third language such as French/Spanish would be advantageous
*A minimum of two years experience in an inbound operator in a similar role.
*Excellent knowledge of the UK as a destination, in particular London.
*In depth knowledge of what London has to offer as a Mice destination
*Ability to research events, incentive, conference market.
*Proven experience of preparing presentations and operating incentive groups.
*A client portfolio
*Ability to manage people.

Package
Excellent basic salary of circa £25-32k plus additional incentives and benefits

To Apply
send your CV by applying online to this advert

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