IT Support Analyst - Retail


MRP Technology Ltd

2018-08-17 11:09:32

Job location Milan City, Milano, Italy

Job type: contract

Job industry: I.T. & Communications

Job Contact: Thomas Crampton

Job description

IT Support Analyst - Retail required to join a large global fashion conglomerate in Milan Italy.

Permanent role offering an excellent salary package.

Key duties required of the IT Support Analyst - Retail:

  • Manage the execution of support tickets - ensure they are actioned on time
  • Liaise with 3rd parties or other internal teams the may be accountable for the execution of requests
  • Escalate issues up the line
  • Learn and provide knowledge on the companies infrastructure and retail systems integration
  • Work closely with project teams to maintain alignment of service team throughout projects

Key experience required of the IT Support Analyst - Retail:

  • 3 years' experience supporting retail related technologies - system configuration, troubleshooting, user support, technical documentation
  • Software development experience - Java, J2EE, Spring, Soap, Rest, XML, XPATH, JSON, SQL, batch Scripting, Windows, Linux, UML
  • Knowledge of HTTP, HTTPS, FTP, FTP's, SSH, Tomcat, Jetty, SQL Server,
  • Agile development methodology experience is a bonus
  • Hands on user of Service Management ticketing tools ie Service Now
  • Knowledge of Salesforce & Oracle POS Retail Systems

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