Gloucester, Gloucestershire, United Kingdom
Job type: fulltime
Job industry: I.T. & Communications
IT Engineer - Contract until the end of the 2021 - Gloucester/Remote
Up to the first 2 weeks on site then remote, possibility of this contract extending for a further 2 years
Essential:- Strong knowledge of Microsoft based server and desktop operating systems. Linux experience (Ubuntu being our chosen Linux distribution). Active Directory. IIS and/or Apache. Strong understanding of hardware and networks. Management and configuration of VPNs, Firewalls and Antivirus. Administration and performance management of MySQL and/or SQL Server. Any experience with Clinical Surveillance Software (ICNET) would be a bonus.
This key role in the Delivery IT team focuses on connectivity to client sites, installation of the software, upgrading existing sites and supporting and troubleshooting of global product deployments. The IT team also proactively monitor the health of customers' servers and services and manage ICNET's customer connectivity infrastructure.
IT Engineer Core Responsibilities
Establishment of secure connectivity channels to customer servers
Installation and configuration of Clinical Surveillance Software (ICNET)
ICNET software applications
Configuration of customer servers to ICNET requirements
Installation of Rhapsody Integration Engine
Installation of SQL Server and/or MySQL
Performing upgrades of ICNET software products and associated support tools including database and integration engine
Installation and Support of demonstration systems
IT Engineer Infrastructure
Management of Mutiny networking monitoring infrastructure
Management of customer connectivity solution
N3 Firewall Management
Site-to-Site Firewall Management
Virtual Machine Management
Deployment and support of desktop virtual machines for customer connectivity solution
Internal ICNet desktop support
Service Operations Responsibilities
IT Engineer Investigate and resolve server related customer incidents, including:
Performance issues with ICNET software products
SQL Server and MySQL performance tuning and general troubleshooting.
SMTP and SMS configuration
Connectivity issues - including VPN / Firewall / SNMP / RDP
Manage the migration of ICNET software between servers
IT Engineer Qualifications:
A Degree in an IT or related subject, or equivalent demonstrable real-world experience.
Juniper or equivalent Firewall certification or proven experience
MCSE or equivalent real-world experience
MySQL and/or MS SQL Server management and/or performance or proven experience
ITIL Frameworks or proven experience
Experience working with globally and culturally diverse teams spread across multiple time zones.
Working within an Agile / Scrum team
Knowledge of the healthcare sector, including software products designed for clinical use
Experience of JIRA, Confluence and Freshdesk (or similar incident management tool)
ITIL Foundation Level
Candidates must be eligible to work in the UK
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.