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Housing Advice and Assessment Officer - Harrow


2019-07-24 11:17:51

Job location Barkingside, Greater London, United Kingdom

Job type: temporary

Job industry: Government & Defence

Job description

Housing Advice and Assessment Officer - Harrow

Pay: £19ph umbrella

Hours: Full time

Duration: 6 month ongoing

Sector: Public

Scope: Inside IR-35

Role Purpose:

* To give advice and assistance to housing applicants, in order to prevent and relieve homelessness, in line with legislation, case law, council policy objectives and priorities.

* To assess applications from homeless households and those threatened with homelessness in line with Part VII Housing Act 1996 (as amended)

Service Specific Duties:

- To manage a customer caseload through provision of advice and assistance, including (having evaluated the individual circumstances and undertaking a cost-benefit analysis) offering financial assistance through the prevention fund, in order to prevent or relieve homelessness.

- To manage a caseload of customers who are either actually homeless or are threatened with homelessness and make statutory enquiries and produce written decisions on their cases, as required by homelessness legislation

- To keep accurate database and other IT systems and records in order to ensure that the council can monitor the nature and extent of homelessness in the borough and gauge the effectiveness of the team's homelessness prevention work.

- To deliver the highest standard of customer care by using the "enhanced housing options" approach with customers, so that they feel that they are listened to and they understand the available solutions to their housing problems.

- To attend court to advocate for customers, when needed to prevent or delay evictions and repossessions.

- To take part in the advice duty rota and to assist customers through general reception, telephone and electronic enquiries with appropriate advice, and to contribute as required to the information database and good practice available to the team as a whole.

- To undertake home visits whenever needed.

- Engage with customers in the Private Rented Sector by attending Fora and promote economically realistic housing solutions, and maintain the Targeted Housing Options website.


- Experience of dealing with people face to face in stressful situations.

- Basic word processing, spreadsheet and database experience.

- Educated to Graduate level or demonstrate equivalent relevant experience.

- Some knowledge and some understanding of homelessness legislation including an awareness of the New Homelessness Reduction Act 2017.

- Working in line with Part VII Housing Act 1996 (as amended)

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