Gordon Biersch - Host - Hartsfield-Jackson Atlanta International Airpo
Atlanta, Georgia, United States
Job type: fulltime
Job industry: Hospitality & Tourism
Position Description Summary:
The Host is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Host/Hostess is also responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas.
Duties and Responsibilities:
Exceed First Class Service standards and behavior with every guest, business partner and peers.
Greets every guest with a friendly smile and positive attitude.
Maintains consistent attention to the entrance of the restaurant and welcomes all guests with asmile and appropriate greeting following the company's customer service standards.
Responds appropriately to guest concerns.
Bussing tables, taking carryout orders and restocking the display case.
Maintain and use seating chart for rotation of stations
Records guests seating times in a consistent manner providing the highest quality of service.
Seats guests and presents the menu
Communicates with the wait staff and other restaurant personnel to ensure a guests' positiveexperience.
Performs the tasks of the cashier and/or bus person as required including cashing out guests.
Answer phones and guests questions.
Maintain clean organized work environment that is free of safety hazards;May include sweeping and mopping.
Accountable for compliance with all local, state, federal laws and regulation including those relatingto food safety.
Other duties as assigned..